Frequently Asked Questions

Everything you need to know about shopping with Level Up Games.

How long does shipping take?

Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, while expedited options are available at checkout.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed apparel. Items must be in their original packaging with all tags attached to qualify for a full refund.

How do I know which size to choose?

Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our chart for the perfect fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your materials sustainably sourced?

At Level Up Games, we prioritize quality and ethics. Our apparel is made from premium, high-durability fabrics sourced from suppliers who follow fair labor practices.

Can I track my order?

Yes. Once your order ships, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.