Returns & Exchanges

At Level Up Games, we want you to be completely satisfied with your new gear, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your purchase doesn't fit or meet your expectations, our streamlined return process ensures you can get back to the game without the hassle.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are still attached and the clothing is in its original condition.

• 3.
  Ship It Back

  Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship out your exchange within 5-7 business days.